{"id":1740,"date":"2026-09-20T10:54:26","date_gmt":"2026-09-20T16:54:26","guid":{"rendered":"https:\/\/www.rubbermaxsolutions.com\/?page_id=1740"},"modified":"2026-09-20T15:01:12","modified_gmt":"2026-09-20T21:01:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row el_class=”container”][vc_column]\n\n \n

\n
\n
\n
<\/div>\n <\/div>\n

Frequently Asked Questions<\/h1><\/div>\n <\/div>\n <\/div>\n <\/main>\n\t[vc_toggle title=”1) How do I place an order?” style=”round_outline” css=”.vc_custom_1771348643126{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

You can buy directly from the home or products section of our website. Just pick the product, choose the quantity and go to the cart. If you need a quote or a volume purchase, write to us and we will put a proposal together for you.<\/p>\n

[\/vc_toggle][vc_toggle title=”2) Do you sell to the general public or only to companies?” style=”round_outline” css=”.vc_custom_1770934252349{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

We sell to the general public and to companies. If you buy for a company or business and need an invoice, we can issue one as well.<\/p>\n

[\/vc_toggle][vc_toggle title=”3) Do you ship anywhere in Mexico?” style=”round_outline” css=”.vc_custom_1771348655255{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

Yes, we ship all over Mexico. The cost depends on your postal code, the weight and volume of the order and the courier.<\/p>\n

[\/vc_toggle][vc_toggle title=”4) How long does my order take to arrive?” style=”round_outline” css=”.vc_custom_1771348697663{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

Delivery time depends on your location and on product availability. You will be able to track it with your tracking number.<\/p>\n

[\/vc_toggle][vc_toggle title=”5) How do I know if my order has been shipped?” style=”round_outline” css=”.vc_custom_1770934319549{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

When your order ships, you will receive a notification with the tracking number so you can follow it.<\/p>\n

[\/vc_toggle][vc_toggle title=”6) What payment methods do you accept?” style=”round_outline” css=”.vc_custom_1771348739918{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

We accept payments through Ecart Pay. If you need the payment in a company name or specific terms, contact us.<\/p>\n

[\/vc_toggle][vc_toggle title=”7) Can I request an invoice?” style=”round_outline” css=”.vc_custom_1771348748057{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

Yes. When you buy, request an invoice and share your tax details (RFC, legal name, CFDI use, etc.). Important: the invoice is issued with the information provided by the customer.<\/p>\n

[\/vc_toggle][vc_toggle title=”8) Is there a discount for wholesale or recurring purchases?” style=”round_outline” css=”.vc_custom_1771348765275{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

Yes. If you need volume, recurring purchases or you are a distributor, we can offer you a special price. Write to us with: product, quantity, city and purchase frequency.<\/p>\n

[\/vc_toggle][vc_toggle title=”9) Do the products have a warranty?” style=”round_outline” css=”.vc_custom_1771348779056{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

Yes, our products are covered against manufacturing defects. The warranty does not apply in cases of misuse, incorrect installation, modifications or normal wear from use.<\/p>\n

[\/vc_toggle][vc_toggle title=”10) Can I make exchanges or returns?” style=”round_outline” css=”.vc_custom_1771348811660{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

We accept exchanges and returns when:<\/p>\n

    \n
  • The product has a manufacturing defect<\/li>\n
  • You received the wrong product<\/li>\n
  • There was damage during shipping (reported in time)<\/li>\n<\/ul>\n

    To start the process, contact us within 24-72 hours after delivery (adjustable) and send photos of the product and the packaging.<\/p>\n

    [\/vc_toggle][vc_toggle title=”11) What if my package arrives damaged?” style=”round_outline” css=”.vc_custom_1770934463129{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

    Report it as soon as possible (ideally on the day of delivery) with:<\/p>\n

      \n
    • Photos of the damage to the packaging<\/li>\n
    • Photos of the product<\/li>\n
    • Order number<\/li>\n<\/ul>\n

      With that we help you sort it out with the courier and find a solution.<\/p>\n

      [\/vc_toggle][vc_toggle title=”12) How do I choose the right product for my use?” style=”round_outline” css=”.vc_custom_1770934490082{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

      If you are not sure, contact us and we will help you choose. Have this at hand:<\/p>\n

        \n
      • Use (industrial, construction, parking, etc.)<\/li>\n
      • Required dimensions<\/li>\n
      • Surface where it will be installed<\/li>\n
      • Conditions (sun, humidity, chemicals, heavy traffic)<\/li>\n<\/ul>\n

        [\/vc_toggle][vc_toggle title=”13) Do the products include installation?” style=”round_outline” css=”.vc_custom_1770934505695{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

        It depends on the product. They are generally shipped ready to install, but installation is up to the customer. If you need advice on installation or accessories, we will help you.<\/p>\n

        [\/vc_toggle][vc_toggle title=”14) Do you keep stock or manufacture to order?” style=”round_outline” css=”.vc_custom_1770934520038{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

        We carry products in stock and others that are produced to order. During your purchase we will tell you the availability and, where it applies, the manufacturing time.<\/p>\n

        [\/vc_toggle][vc_toggle title=”15) How can I contact you if I have questions?” style=”round_outline” css=”.vc_custom_1770934536770{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”]<\/p>\n

        You can write to us through the Contact form, by email or on WhatsApp. We reply as soon as possible during business hours.<\/p>\n

        [\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

        [vc_row el_class=”container”][vc_column][vc_toggle title=”1) How do I place an order?” style=”round_outline” css=”.vc_custom_1771348643126{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”] You can buy directly from the home or products section of our website. Just pick the product, choose the quantity and go to the cart. If you need a quote or a volume purchase, write to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-1740","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Rubber Max Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Rubber Max Solutions\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=”container”][vc_column][vc_toggle title=”1) How do I place an order?” style=”round_outline” css=”.vc_custom_1771348643126{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”] You can buy directly from the home or products section of our website. Just pick the product, choose the quantity and go to the cart. If you need a quote or a volume purchase, write to […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Rubber Max Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100083373450925&locale=es_LA\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-20T21:01:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rubbermaxsolutions.com\/wp-content\/uploads\/2025\/01\/logo-s-fondo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1192\" \/>\n\t<meta property=\"og:image:height\" content=\"528\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/\",\"url\":\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/\",\"name\":\"FAQ - Rubber Max Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/#website\"},\"datePublished\":\"2026-09-20T16:54:26+00:00\",\"dateModified\":\"2026-09-20T21:01:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.rubbermaxsolutions.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/#website\",\"url\":\"https:\/\/www.rubbermaxsolutions.com\/\",\"name\":\"Rubber Max Solutions\",\"description\":\"Rubber Max Solutions\",\"publisher\":{\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/#organization\"},\"alternateName\":\"Rubber Max Solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rubbermaxsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/#organization\",\"name\":\"Rubber Max Solutions\",\"url\":\"https:\/\/www.rubbermaxsolutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/rubbermaxsolutions.com\/wp-content\/uploads\/2025\/01\/logo-s-fondo.png\",\"contentUrl\":\"https:\/\/rubbermaxsolutions.com\/wp-content\/uploads\/2025\/01\/logo-s-fondo.png\",\"width\":1192,\"height\":528,\"caption\":\"Rubber Max Solutions\"},\"image\":{\"@id\":\"https:\/\/www.rubbermaxsolutions.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/profile.php?id=100083373450925&locale=es_LA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Rubber Max Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Rubber Max Solutions","og_description":"[vc_row el_class=”container”][vc_column][vc_toggle title=”1) How do I place an order?” style=”round_outline” css=”.vc_custom_1771348643126{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”] You can buy directly from the home or products section of our website. Just pick the product, choose the quantity and go to the cart. If you need a quote or a volume purchase, write to […]","og_url":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/","og_site_name":"Rubber Max Solutions","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100083373450925&locale=es_LA","article_modified_time":"2026-09-20T21:01:12+00:00","og_image":[{"width":1192,"height":528,"url":"https:\/\/www.rubbermaxsolutions.com\/wp-content\/uploads\/2025\/01\/logo-s-fondo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/","url":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/","name":"FAQ - Rubber Max Solutions","isPartOf":{"@id":"https:\/\/www.rubbermaxsolutions.com\/#website"},"datePublished":"2026-09-20T16:54:26+00:00","dateModified":"2026-09-20T21:01:12+00:00","breadcrumb":{"@id":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rubbermaxsolutions.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.rubbermaxsolutions.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.rubbermaxsolutions.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.rubbermaxsolutions.com\/#website","url":"https:\/\/www.rubbermaxsolutions.com\/","name":"Rubber Max Solutions","description":"Rubber Max Solutions","publisher":{"@id":"https:\/\/www.rubbermaxsolutions.com\/#organization"},"alternateName":"Rubber Max Solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rubbermaxsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.rubbermaxsolutions.com\/#organization","name":"Rubber Max Solutions","url":"https:\/\/www.rubbermaxsolutions.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.rubbermaxsolutions.com\/#\/schema\/logo\/image\/","url":"https:\/\/rubbermaxsolutions.com\/wp-content\/uploads\/2025\/01\/logo-s-fondo.png","contentUrl":"https:\/\/rubbermaxsolutions.com\/wp-content\/uploads\/2025\/01\/logo-s-fondo.png","width":1192,"height":528,"caption":"Rubber Max Solutions"},"image":{"@id":"https:\/\/www.rubbermaxsolutions.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=100083373450925&locale=es_LA"]}]}},"_links":{"self":[{"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/pages\/1740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/comments?post=1740"}],"version-history":[{"count":1,"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/pages\/1740\/revisions"}],"predecessor-version":[{"id":1741,"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/pages\/1740\/revisions\/1741"}],"wp:attachment":[{"href":"https:\/\/www.rubbermaxsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=1740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}