1) How do I place an order?
You can buy directly from the home or products section of our website. Just pick the product, choose the quantity and go to the cart. If you need a quote or a volume purchase, write to us and we will put a proposal together for you.
2) Do you sell to the general public or only to companies?
We sell to the general public and to companies. If you buy for a company or business and need an invoice, we can issue one as well.
3) Do you ship anywhere in Mexico?
Yes, we ship all over Mexico. The cost depends on your postal code, the weight and volume of the order and the courier.
4) How long does my order take to arrive?
Delivery time depends on your location and on product availability. You will be able to track it with your tracking number.
5) How do I know if my order has been shipped?
When your order ships, you will receive a notification with the tracking number so you can follow it.
6) What payment methods do you accept?
We accept payments through Ecart Pay. If you need the payment in a company name or specific terms, contact us.
7) Can I request an invoice?
Yes. When you buy, request an invoice and share your tax details (RFC, legal name, CFDI use, etc.). Important: the invoice is issued with the information provided by the customer.
8) Is there a discount for wholesale or recurring purchases?
Yes. If you need volume, recurring purchases or you are a distributor, we can offer you a special price. Write to us with: product, quantity, city and purchase frequency.
9) Do the products have a warranty?
Yes, our products are covered against manufacturing defects. The warranty does not apply in cases of misuse, incorrect installation, modifications or normal wear from use.
10) Can I make exchanges or returns?
We accept exchanges and returns when:
- The product has a manufacturing defect
- You received the wrong product
- There was damage during shipping (reported in time)
To start the process, contact us within 24-72 hours after delivery (adjustable) and send photos of the product and the packaging.
11) What if my package arrives damaged?
Report it as soon as possible (ideally on the day of delivery) with:
- Photos of the damage to the packaging
- Photos of the product
- Order number
With that we help you sort it out with the courier and find a solution.
12) How do I choose the right product for my use?
If you are not sure, contact us and we will help you choose. Have this at hand:
- Use (industrial, construction, parking, etc.)
- Required dimensions
- Surface where it will be installed
- Conditions (sun, humidity, chemicals, heavy traffic)
13) Do the products include installation?
It depends on the product. They are generally shipped ready to install, but installation is up to the customer. If you need advice on installation or accessories, we will help you.
14) Do you keep stock or manufacture to order?
We carry products in stock and others that are produced to order. During your purchase we will tell you the availability and, where it applies, the manufacturing time.
15) How can I contact you if I have questions?
You can write to us through the Contact form, by email or on WhatsApp. We reply as soon as possible during business hours.
